| EXISTING CUSTOMER HELP LINE & SKY BOX RESET |
If you experience any loss of signal or have recently had a power cut and need to reset your digi-box please call our help line if you are unable to rest the box yourself. We are able to take your calls Monday to Friday from 9am until 8pm Saturday & Sunday from 10am until 2pm Help Line Telephone (Existing Customers only) South of Alicante Land Line (0034) 968 432 611 Mobile (0034) 618 258 055 North of Alicante Mobile (0034) 648 497 371 PLEASE READ THIS BEFORE CALLING US THIS SERVICE IS FOR EXISTING CUSTOMERS ONLY WE ARE NOT RESPONSIBLE FOR YOU SYSTEM IF YOU ATTEMPT TO RESET YOUR SKY BOX AND ARE NOT A CUSTOMER WE ARE UNABLE TO HELP YOU - PLEASE CONTACT YOUR ORIGINAL SUPPLIER If you have had a power cut, the digibox refuses to respond to the remote, or you see the messages “no satellite signal“ or “there is a technical fault with this channel” displayed on every channel, please carry out the following before calling us. Check that there is nothing obstructing the face of the LNB nearest the dish, and that there are no insects or foreign objects up inside it - LOOK CLOSELY !!!! Check that all cables are still firmly connected to the rear of the digibox and the TV, and also at the other end in the LNB on the front of your dish. If all of the above is ok , then your digibox probably requires a “reset” – usually after a power cut, a build-up of static, or just randomly on some version boxes. DO NOT ATTEMPT TO MOVE THE DISH, LNB, OR BASH THE DIGIBOX THIS WILL NOT WORK AND MAY RESULT IN A CHARGEABLE CALL OUT FEE Instead , carry out the following ; Unplug the sky box from the mains for 10 seconds. Plug it back in (the light on the front should now be red. ) and wait for 5 minutes. Turn on the sky box, the light on the front should turn green. You may get a message on the screen to press the “backup” button – if so, press it and wait for the picture to come on ( approx 1 minute ) if “no satellite signal” is still displayed Carry out the following using your sky remote control ; press “services 4 " then press "0 1 select” in quick succession – screen will change to “installer setup” (if you do not see this screen, then press backup button 3 times and start again.) press 2 for “default transponder”- the screen will change again. In the top right hand column , the frequency will usually be “11778” you need to change this to “12129” by keying in the numbers on the remote ( if you make a mistake,press select and try again) once you have changed the frequency , move down the menu and highlight “save new settings”, then press “select” to save the setting , and you will automatically be back at the “installer setup” menu. Press “backup” button slowly 3 times, which will exit the menus. Now you will see “searching for listings” and there should be the time and date in the bottom right hand corner. Your box is now reset, do not press anything else until you see "sky channel 998 " ( 2 mins max ) then select 501 If you still have no picture existing customers only can call us 9am to 8pm weekdays 10am to 2pm weekends PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY PROGRAMMING OR SIGNAL CHANGES BY THE CHANNEL PROVIDERS OR SATELLITE NETWORK If you loose a favourite Channel it may be for the following reasons THE CHANNEL MAY NO LONGER BROADCAST AT THE REQUIRED SIGNAL STRENGTH TO BE RECEIVED IN SPAIN OR THE PROVIDER MAY HAVE CEASE BROADCASTING OVER THE NETWORK Should this happen it is out of our control but we will always try to find a solution when possible |
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| IMPORTANT NOTICE Sky FREEVIEW Cards require replacing Please Email Us For a New One. You will still get most channels but the card will need replacing. There may be a charge for this - New customers click here |
| HAVE YOU LOST CHANNEL FIVE? Click here to set up the new stronger frequency in Spain NOT GETTING CHANNEL FOUR? Click here to set up a stronger frequency in Spain ARE YOU LOOSING BBC1 EARLY EVENING? Try Channel 988, 987 or 982 |